Our Privacy Policy

1. Introduction

At Melbourne Connect Cleaning, we value your privacy and are committed to protecting your personal information. The privacy policy outlines how we collect, use, and protect your data when you interact with our website, services and communications.

2. Information We Collect

We collect the following types of information:

Personal Information: Name, email address, phone number, and other details you provide when filling out forms or contacting us.
Service Details: Information related to the services you request, including preferences and special instructions.
Technical information: IP address, browser type, operating system, and website usage statistics collected via cookies and analytics tools.

3. How we use your information

We use your information for the following purposes:

To process your inquiries and service requests.
To provide quotations, schedules, and updates regarding our services.
To improve our website, customer service, and user experience.
To send promotional emails, offers, and updates (with your consent)

4. Disclosure of Personal Information.

We do not sell or trade your personal information. However, we may disclose your information under the following circumstances:

To Service Providers: With trusted third-party service providers (e.g., payment processors, marketing tools) who assist in delivering our services and only to the extent necessary for them to provide their services.
Legal Obligations: To comply with applicable laws, regulations, or legal requests such as court orders or subpoenas.
To Prevent Harm: If we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, fraud, threats, or illegal activities.
Business Transactions: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owners or entities.

5. Cookies and Tracking Technologies.

We use cookies to enhance your experience on our website. These cookies may:

Remember your preferences and information.
Track website traffic and analytics to improve performance.

You can manage your cookie preferences through your browser settings.

6. Data Security

We implement security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of electronic storage or transmission is entirely secure, and we cannot guarantee absolute data security.

7. Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections to your personal information.
Withdraw your consent to marketing communications at any time.
Request deletion of your personal data, subject to legal or contractual obligations.

8. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Melbourne Connect Cleaning

Email: info@melbourneconnectcleaning.com.au

Phone: 0421 818 775